At ABC Financial Services, we strive to provide the best possible service across our wide range of financial products and associations. To achieve this, we need to make the most effective use of your personal information.
However, it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.
ABC Financial Services is a wholly owned subsidiary of Bryan Byrt Holdings Pty Ltd ABN 83 109 160 134.
Personal information is any information about you that identifies you or by which your identity can be reasonably determined. Collecting your personal information is essential for ABC Financial Services to be able to conduct its business of providing financial products and services.
If we do not collect and make use of your personal information, we are unable to do business with you.
Where possible we collect your personal information directly from you. Collection may take place in a number of ways, such as, when you complete an application form for a product or request a product or service over the telephone or Internet. Often personal information is collected during the course of our relationship with you.
Sometimes personal information may be collected about you from other sources. Examples of where we may receive personal information about you from another source and why this would happen are, a credit reference about you from a credit reporting agency in the course of assessing your application for a loan.
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by ABC Financial Services. Your consent will usually be required in writing but we may accept your verbal consent in certain circumstances.
We use the personal information that we collect so that we can conduct our business of providing financial products and services and to administer and enhance the financial service relationship we have with you.
To enable us to do this we may share your personal information with the related companies within ABC Financial Services.
From time to time we may use your personal information to provide you with information about our extensive range of financial products and services. If you do not want to receive any of this information just contact us by calling 07 3347 9963.
Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material. However, you can, change your mind about receiving information about our products and services at any time – either way, you just need to let us know.
ABC Financial Services does not disclose your personal information to a party outside ABC Financial Services for the purposes of allowing them to direct market their products or services to you.
ABC Financial Services may disclose your personal information in certain circumstances.
Sometimes we are required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a Court in response to a subpoena or to the Australian Taxation Office following a direction issued under taxation laws.
We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally, or may be implied from your conduct such as when you discuss details of the relationship you have with us publicly with the media.
Generally, however, we do not disclose your personal information to a party outside ABC Financial Services unless that party is contracted to ABC Financial Services to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.
The protection of your personal information is a priority for ABC Financial Services. This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
When we no longer require your personal information it is our practice to securely destroy the information or delete it from our systems.
You may request access to any of the personal information we hold about you. In most cases, a summary of personal information such as your name and address details, contact telephone numbers, contract numbers and the products and services you have with us are freely available to you by calling 07 3347 9963 or visiting us.
For more detailed requests for access to personal information, for example, access to information held in archives, a fee may be charged to cover the cost of retrieval and the supply of this information to you.
ABC Financial Services may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed we attend to the secure destruction or deletion of your personal information.
ABC Financial Services is not always required to provide you with access to your personal information upon your request. We may refuse you access to personal information in a number of circumstances, such as, where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious.
If we deny your request for access to, or refuse your request to correct your personal information, we will explain why.
Whilst the Internet has brought many improvements to the way ABC Financial Services is able to do business with you we also understand that you may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.
The ABC Financial Services Web site relies on “cookie”; to provide a number of services to you. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer. Cookies generally allow the web site to interact more efficiently with your computer. The cookies used by ABC Financial Services are not used to track your browsing habits.
Generally e-mail is not a secure way to communicate. Therefore, you should not send your personal information to us via e-mail.